![]() When you’re on the phone or a video call, it’s less official, more social, and too many candidates speak more casually. I think it’s the formality of in-person interviews – being at company, in the interviewer’s office or in a conference reinforces that this meeting is official. Just as phone and video artificially lower your energy level, I find that these mediums encourage more casual speak during the interview. You have to practice making eye contact which will dramatically improve your energy level. You think you’re looking at them on the display, but the interviewer sees you looking down. Make eye contact on a video interview – this is harder than it sounds because the webcam that captures your face is often positioned slightly higher than the monitor that captures the interviewer’s face. The fix? Stand up for a phone interview – when you’re seated you lose all that energy from the waste down. This means, you have to work harder to maintain the same energy level that would naturally convey in person. You can more easily convey enthusiasm and excitement in-person than over the phone or on a video. Phone and video cut off your energy level. Have your water, resume and other supplies you need for the interview readily available so I don’t have to hear the clink of glasses or the typing on your computer and can just focus on your interview. Ask roommates, family, colleagues who may stop by to stay away. If you have to take your phone call while in transit or in a public space, you are taking the risk that a fire truck will swing by while you’re pitching why you’re the perfect hire! Ideally, you’re at home or in a closed-door office where you can better control any external noise and disruptions. The fix? Make sure you’re in a quiet spot for your interview. Too many times, there is also background noise that makes it even harder to hear or focus. Phone and video interviews are already hard on the interviewer because the majority of messaging is from the non-verbal. If it’s been a while since you have used Skype, don’t assume your log in information is saved on your computer still – make sure your account is accessible. Finally, test the specific video call platform you will be using for the interview – if you have never used Zoom, sign up and try a call well in advance. If you plan to take the call in public, say a point along your commute, make sure that particular spot gets good coverage. Test your cell phone in the area you will be when you take the interview. If you’re using shared wifi, see if your roommates can stay off YouTube, Netflix or other bandwidth hogs for your interview. The fix? Test your Internet speed to ensure you have enough bandwidth for both audio and video. I’ve had too many interviews that needed to be rescheduled last-minute because the candidate couldn’t get their technology to work. Sometimes technology fails unexpectedly, but many times you can circumvent these issues with some advanced preparation. You’re ready to start your call and can’t log in to Skype, Zoom, Google Hangout or whatever platform the interviewer is using. Cell phone coverage is weak so you have a hard time hearing each other. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce.The Internet is slow so your video call breaks up. Open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact Any inquiries regarding employment application status resume submittal, Comcast endeavors to make our career site accessible to any and all users. We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce. Positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. If you would like to contact us regarding the accessibility of our careers website, please contact Any inquiries regarding employment application status resume submittal, open COMCAST CORPORATE Comcast Corporate Comcast In The Community
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