HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ Product Name: REG_SZ Windows 8 Pro with Media Center >You can ignore the note about zipping the Attach.txt file in most cases. Please attach both of the following logs to your next reply: DDS.txt and Attach.txt.Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administratorĬlick the Run button if prompted with an Open File - Security Warning dialog box.Ī black DOS console should open and run for a moment. Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs ![]() Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logsĭownload DDS from one of the locations below and save it to your Desktop: In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs Then, if you can, please also upload your 3 most recent Protection module logs: Please attach to your next reply the CheckResults.txt file which should now be located on your desktop. These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.ĭownload mbam-check.exe from HERE and save it to your desktop.ĭouble-click on mbam-check.exe to run it, it should then open a log file. ![]() A couple of protection logs, if you have them. ![]() Then please post back with the following logs as attachments to your next reply: OTOH, if you prefer to get assistance here in the forum, please follow the instructions below to run mbam-check and DDS. If you are a corporate customer, the corporate helpdesk can be contacted here: If you are using the consumer version, you can open a ticket by completing the web form here: Since you are using the PRO version, you're entitled to free, one-on-one help at the help desk. Endpoint Detection & Response for Servers
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